Case Study
Pro-Sapien
Find out how MLC helped Pro-Sapien to enhance user enagegement of their EHS technology and support in their global expansion strategy.
12 Languages
EHS Translation
Software Integration
Technology Translation
Client Overview
Pro-Sapien is an independent Environmental, Health, and Safety (EHS) technology company that integrates its configurable EHS and Quality Software with Microsoft 365. With over 13 years of expertise, Pro-Sapien’s goal is to enhance end-user engagement in workplace safety for its global clientele.
‘The Pro-Sapien and MLC partnership showcases how choosing a competent and culturally fitting language service provider can successfully address challenges and contribute to global business expansion.’
Mark Gibson, Managing Director of Pro-Sapien Software
Client Requirements & Challenges
As Pro-Sapien began to grow internationally, the need to support a diverse client base with multiple languages became crucial.
To enhance employee engagement and software adoption, Pro-Sapien needed to focus on localising content into users’ native languages. By tailoring the software to individual preferences and making it more user-friendly, they aimed to attract a larger user base. This strategy, aimed at boosting engagement rates and fostering user loyalty, played a crucial role in their international expansion strategy.
Their key challenges included:
1) Multiple Language Support: Ensuring their platform was accessible in various languages. A crucial step in leading to their overall mission of successful internationalisation and growth.
2) Quick Communication: Effective communication to understand and meet aggressive delivery time frames.
3) Expertise and Cultural Fit: Finding a partner experienced in their technical domain and aligned with their company ethos.
Our Approach & Solution
Pro-Sapien connected with MLC in 2020, and collaborated on a one-off project with great success. As the company then grew a specific client-driven opportunity arose. Pro-Sapien evaluated three vendors, including MLC. MLC was selected due to their responsiveness, quality, and fast project turnaround.
Pro-Sapien engaged MLC’s specialist translation services to convert their primarily English platform into over 12 languages. This transition shifted their approach from client-specific translations to an out-of-the-box, multilingual offering.
MLC ensured high-quality deliverables through regular checks and validations at every translation stage. Furthermore the team engaged deeply with Pro-Sapien’s Development Team to address the unique challenges of translating technically specific IT and Health Safety terminologies, and how the transactions would be compatible with the EHS technology.
Positive Impact for Pro-Sapien and Their Clients
The partnership brought several significant improvements:
1) Enhanced Offering: Pro-Sapien’s platform now supports multiple languages, enriching their service offerings.
2) Global Reach: The new multilingual capability helped Pro-Sapien attract and service clients across Europe and North America.
3) Control and Quantifiability: MLC provided a more manageable and quantifiable approach to multilingual support, so much so that Pro-Sapien now consider MLC as an extension of their team.
Overall, the integration of additional languages contributed to Pro-Sapien winning new clients, making this multilingual capability a strategic advantage for Pro-Sapien’s growth.
Director, Mark Gibson, has rated their experience with MLC 10/10, citing ease of communication, clear process articulation, and timely deliveries. You can learn more from Mark in our video below.
If you are looking to expand to international markets and need to enhance any tech focussed products, apps, CRM tools or websites then contact us today. We would love to hear from you and learn how we can support in you achieving your international goals.
Can one of the biggest challenges the aviation logistics industry faces be solved?
It's normal for large aviation manufacturers to have years of back log on their order books. According to Suman Sarkar in the ‘The Supply Chain Revolution: Innovative Sourcing and Logistics For A Fiercely Competitive World’ the main reason why large commercial aviators have this backlog is their breakdown-down in communication throughout their large supply chains due to the sheer size of the chain with hundreds of businesses throughout the...
Do you need to have documents translated when tendering for contracts outside of the UK?
Is this something that your company is thinking about? With over 60% of our quote requests in 2018, so far, being from companies who are looking to have tender submissions translated, we saw an increase in this requirement, and started some research of our own to understand how important it really is to have your tender bids translated and the impact it can have in winning that contract. We found that a requirement of The European Commission’s,...
The Chinese New Year 2021
When thinking about your translation project, one of the points you need to take into consideration is the public holidays in the target market country. Is the launch or shipping of your product going to fall on a public holiday? Does your product allow for time to be spent in a container waiting to clear customs while the target country observes their holidays? When organising to exhibit your products/services in your desired target market...
Localisation: what you need to know
For applications that provide the user with a personal and often fairly intense experience such as websites games or marketing material, you need to do more than just translate - you need to localise. What does this mean? Know your audience Basically, localisation is translation plus full adaptation to the target culture and the target market. Let's start with translation itself. You have your website or game translated into the target...
Expansion and Contraction in Translation: Why You Need to Be Aware
Not all languages are built the same way, and not all languages say the same things in the same way. A phrase that’s short and pithy in one language may be long and rolling in another. There are even times when a simple word in one language will have no real equivalent in another language -- requiring instead, a not-so-simple explanation. And when you’re dealing with translation, this can make a major difference. Page Layout Whether it’s a...
What makes a translator qualified?
Whilst there is no universally-recognised international certification for translators and professional linguists, most nations have established standards for translation, whether by law, or through semi-official bodies such as the UK’s Chartered Institute of Linguists, also known as the IoL. This is a practical as well as a cultural necessity, since accurate translation is crucial in business, as well as matters of civil, criminal and...