Case Study

Couch Health

A global patient engagement agency committed to making clinical trial experiences human

Creation of Translation Memory

High Level Proof Reading

Localisation

Medical Translation

Multi-lingual Typesetting

Transcription

Voice Overs & Video Editing

couch banner| My Language Connection

Client Overview

With over 15 years’ experience in clinical research, COUCH innovate clinical trial experiences by continually challenging the norm. By combining health engagement and creative intelligence, COUCH Health elevates the voice of the community to make health more human and equitable

COUCH lead the way by using their human-centric approach to consistently deliver results, whether it’s in patient insights, recruitment, retention or site management. https://couchhealth.agency/

“The team is really responsive and helps keep us all very organised with the number of files with tight timelines, the team is so friendly, professional and easy to work with. Especially Anna”

Hayley Hubberstey

(PhD) Director of Patient Engagement and Partnerships

Deliverables:

Project Requirements

The collaboration between COUCH Health and My Language Connection began in September 2021, and we’ve become a vital partner in the development of some of their clients’ projects. Our first project was for the Voice Over in 16 languages for the recruitment into a clinical trial exploring hemato-oncology and investigate a new treatment. Shortly after this project, we supported with translating and localising clinical trial documentation for a her2 metastatic breast cancer trial. In 2022, we have supported with translation of outreach emails as well as transcription and translation of participant videos for a research study into Sickle cell.

Approach

We have collaborated and worked closely with COUCH to form part of their extended team. By having MS Teams calls to ensure we understand exactly the brief of the project and their clients’ expectations, to working to tight deadlines and helping find the perfect voice over artist for their client’s projects. The requirements of the project were to ensure the documentation and voice overs came across as friendly and welcoming whilst taking into consideration cultural nuances and localising the content to the country to help COUCH achieve a high rate of patient participation and retention in the trials.

Solution

As the translation of patient trial documentation can be a sensitive task, since location ethics and culture can impact patient interpretation of what is being asked of them, it can be a challenge to get this right. but with the help of our specialist translators who are industry specialists and/or have lived experience, we were able to fulfill COUCH’s needs, enabling them to distribute culturally and ethically accurate translations that their patients fully understood. This helped toward the successful recruitment, running of their and analysis of their trials and allowed the required data to be gathered which was needed to move onto the next phase of their project. This collaboration has been another big step for us continuing our growth as a recognised quality translation provider within the Life Sciences sector.

At MLC we are experts in providing companies within the healthcare & medical industry with expert translations services. Some of our expertise include biotech translations, pharmaceutical translation, medical device translations  as well as providing a wide range of medical translation services.

The Importance of Quality Assurance in Translation Projects

Ensuring Quality Management In the simplest terms, translation is the process of conveying the same message from one language to another. However, the translation process is never as simple or straightforward. To get a quality translation, you need to consider the target audience, the nuances of the language and the cultural factors. These factors combine to impact the translation quality. For this reason, it is important to develop a system to...

read more

What is Back Translation, and Why is it Important?

Back translation is a technique often employed to guarantee that the language translation is done precisely and accurately while also considering the cultural context of the target language. It’s no secret that the translation process is rife with challenges as it is, which is why there is a need for a language service provider. Discover the importance of back translation and how it can ensure translation accuracy. What is Back Translation?...

read more

How to Avoid Embarrassing Translation Mistakes and Costly Errors

If you’re serving customers from around the world, chances are not all of your target markets have English as their first language. You'll need language translation to effectively market your services and communicate with your customers. On the other hand, there are companies in certain industries wherein accurate translation is a must to ensure regulatory compliance. Whichever case applies to you, hiring professional translators to provide...

read more

App Localization: The Complete Guide

In 2021, about 230 billion mobile apps were downloaded to connected devices. Whether you are looking for an app for online food delivery, online banking, gaming, shopping, and more, you are sure to find one these days. For app developers, the global opportunity is huge but also competitive. To attract investors and create a profitable digital venture, scaling your app globally is likely part of your roadmap and development process. But language...

read more

Why is Human Translation so Important?

If you’ve used Google or any other machine translator before, chances are the results you got were either far out or not natural sounding. Machine translation and automated tools can be useful for everyday use, but they cannot match the accuracy and knowledge of a professional human translator for technical industries and purposes, such as medical or legal documents. In certain circumstances, there is no...

read more

HealthTech and MedTech: What’s the Difference?

HealthTech and MedTech are often interchanged with some assuming that they mean the same thing. However, there are significant differences between the two that require exploration of these distinctions. As the name implies, they both use technology to improve access to and delivery of health services. What is HealthTech? HealthTech is what is also known as digital health, which uses technology to enhance the delivery of health services and...

read more
Get a Quote