Case Study
Couch Health
A global patient engagement agency committed to making clinical trial experiences human
Creation of Translation Memory
High Level Proof Reading
Localisation
Medical Translation
Multi-lingual Typesetting
Transcription
Voice Overs & Video Editing
Client Overview
With over 15 years’ experience in clinical research, COUCH innovate clinical trial experiences by continually challenging the norm. By combining health engagement and creative intelligence, COUCH Health elevates the voice of the community to make health more human and equitable
COUCH lead the way by using their human-centric approach to consistently deliver results, whether it’s in patient insights, recruitment, retention or site management. https://couchhealth.agency/
“The team is really responsive and helps keep us all very organised with the number of files with tight timelines, the team is so friendly, professional and easy to work with. Especially Anna”
Deliverables:
- Medical Translation & Localisation
- High-level Proofreading
- Voice Overs & Video Editing
- Transcription
- Multi-lingual Typesetting
Project Requirements
The collaboration between COUCH Health and My Language Connection began in September 2021, and we’ve become a vital partner in the development of some of their clients’ projects. Our first project was for the Voice Over in 16 languages for the recruitment into a clinical trial exploring hemato-oncology and investigate a new treatment. Shortly after this project, we supported with translating and localising clinical trial documentation for a her2 metastatic breast cancer trial. In 2022, we have supported with translation of outreach emails as well as transcription and translation of participant videos for a research study into Sickle cell.
Approach
We have collaborated and worked closely with COUCH to form part of their extended team. By having MS Teams calls to ensure we understand exactly the brief of the project and their clients’ expectations, to working to tight deadlines and helping find the perfect voice over artist for their client’s projects. The requirements of the project were to ensure the documentation and voice overs came across as friendly and welcoming whilst taking into consideration cultural nuances and localising the content to the country to help COUCH achieve a high rate of patient participation and retention in the trials.
Solution
As the translation of patient trial documentation can be a sensitive task, since location ethics and culture can impact patient interpretation of what is being asked of them, it can be a challenge to get this right. but with the help of our specialist translators who are industry specialists and/or have lived experience, we were able to fulfill COUCH’s needs, enabling them to distribute culturally and ethically accurate translations that their patients fully understood. This helped toward the successful recruitment, running of their and analysis of their trials and allowed the required data to be gathered which was needed to move onto the next phase of their project. This collaboration has been another big step for us continuing our growth as a recognised quality translation provider within the Life Sciences sector.
At MLC we are experts in providing companies within the healthcare & medical industry with expert translations services. Some of our expertise include biotech translations, pharmaceutical translation, medical device translations as well as providing a wide range of medical translation services.
Medical Device Translation Best Practices
What are medical device translation best practices? In the medical device industry, accurate and effective communication is crucial. Whether it's user manuals, device labels, or user interfaces, ensuring that every piece of information is clearly understood by the target audience can be a matter of life and death. As medical device manufacturers expand into global markets, the need for precise and...
The Critical Importance of Medical Device Manual Translation
Expert Technical Translation for Medical Device Manuals: Ensuring Safety, Usability and Compliance In the global medical device industry, high-quality technical translation of device manuals is essential for patient safety, user understanding, and regulatory compliance. Medical device manuals contain critical information that healthcare professionals and patients rely on for safe and effective device operation. This comprehensive guide explores...
Understanding ISO 13485 Quality Management System Translation Requirements
ISO 13485 Translation Services: Quality Management System Documentation for Medical Device Manufacturers In the highly regulated medical device industry, ISO 13485 certification has become the global benchmark for quality management systems. As medical technology companies expand internationally, precise and compliant translations of ISO 13485 documentation are essential for maintaining consistent quality standards and regulatory compliance...
Best Medical Translation Company for EU MDR Compliance: How to Choose the Right Partner
Best Medical Translation Company for EU MDR Compliance: How to Choose the Right Partner The European Union Medical Device Regulation (EU MDR) has fundamentally transformed the regulatory landscape for medical devices, introducing more stringent requirements for documentation, clinical evidence, and post-market surveillance. As manufacturers navigate these complex requirements, professional medical translation services have become essential for...
Regulatory Translation for Medical Devices in Europe: Essential Guide to EU MDR Compliance
Regulatory Translation for Medical Devices in Europe: Essential Guide to EU MDR Compliance For medical device manufacturers seeking to enter or maintain presence in the European market, regulatory translation is not merely a bureaucratic requirement—it's a critical cornerstone of EU MDR compliance. The European Union Medical Device Regulation (EU MDR) demands precise, accurate translations of numerous documents to ensure patient safety and...
Professional Website Translation Services | Reliable Translation Solutions
Website Translation Services: How to Effectively Translate Your Website for a Global Audience Expanding your business globally requires an effective website translation service to ensure that your content is accurately translated and culturally adapted for international markets. A well-translated website enhances user experience, improves search engine rankings, and increases engagement. This article explores the website translation process,...
Expert Legal Translation Services: Ensuring Accuracy in Legal Documents
Expert Legal Translation Services: Ensuring Accuracy in Legal Documents In today’s globalised world, legal translation services are essential for businesses, law firms, and individuals dealing with international legal matters. Whether you need legal document translation for contracts, court documents, or other legal proceedings, ensuring accuracy is critical. A small error in translation can lead to significant legal and financial...